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SobieTech Product Warranty Information

In the event that a SobieTech product develops a fault, our customers are covered by the SobieTech Product Warranty which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).

Limited Product Warranty

1. Coverage of Limited Warranty

1.1 This limited warranty (see “Exclusions” and “Limitations” in Section 2) (“Limited Warranty”) confers upon you specific rights and remedies against SobieTech. Please read this document carefully, by making a claim under this Limited Warranty, you will be deemed to have understood and accepted its terms. Independent of this Limited Warranty, you may have different and more expansive rights and remedies against the merchant who sold you the SobieTech product. This Limited Warranty does not operate to limit such rights. Consumer have legal rights under applicable legislation governing the sale of consumer goods and this warranty does not exclude, limit or suspend any such applicable rights. For example, Consumers have at least a 24 month warranty starting from the date of purchase – independently of what is stated on any warranty cards or other materials.

1.2 SobieTech warrants any SobieTech product, including genuine SobieTech parts and components (offered as “Options” and/or “Accessories) which have been installed in your SobieTech product at the time of purchase, (collectively, referred to as “System”) first sold to an end-user in a country of the European Economic Area (the “Territorial Scope”) to be free from defects in materials and/or workmanship under conditions of normal use for the duration of the warranty period specified on the Limited Warranty card supplied with your System (“Warranty Card”). It is the responsibility of the customers to refuse to accept delivery of any SobieTech product sold as new when the SobieTech security seal is broken and notify the seller accordingly. By accepting an SobieTech product with a broken seal, the customer acknowledges the warranty entitlement of such unit will be different (reduced) vs. the standard Terms and Conditions associated to a sale of a new SobieTech product.

1.3 Any software supplied with your System, including the operating system, is provided, “As Is”. SobieTech does not warrant that the operation of any software supplied with your System will be uninterrupted or error-free, or that such software will meet your requirements.

1.4 If you make a claim under this Warranty, SobieTech will, at its option, repair or replace any defective System or any parts thereof covered by this Limited Warranty by using new or factory-refurbished parts or Systems. In the event that SobieTech opts to use factory-refurbished parts or Systems, they will have performance characteristics equal to those of new products. All exchanged parts and Systems replaced under this Limited Warranty will become the property of SobieTech.

1.5 The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase of the System, is your proof of the date of purchase.

1.6 Warranty service will be performed based on the primary language used in the EEA country where the service request is made. Warranty repair services involving language based aspects of your System (e.g., keyboards, software) may not be capable of being performed in any other language(s) than the primary language(s) used in the EEA country where the service request is made.

2. Exclusions and Limitations

This Limited Warranty is subject to the following exclusions and limitations:

2.1 Exclusions This Limited Warranty does not extend to:

2.1.1 any product not manufactured by or for SobieTech, or first sold to an end-user in a country outside the Territorial Scope of this Limited Warranty.

2.1.2 any product that has been damaged or rendered defective as a result of

2.1.2.1 use of the System other than for its normal intended use, including, without limitation, failure to use the System in accordance with the User’s Guide that accompanies the System, or any other abuse or neglect with respect to the System;

2.1.2.2 modification of the System including use of parts not manufactured and/or sold by SobieTech; 2.1.2.3 service or repair by anyone other than SobieTech or an SobieTech Authorized Service Provider;

2.1.2.4 improper transportation or packing when returning the System to SobieTech or an SobieTech Authorized Service Provider; or

2.1.2.5 improper installation of third-party products (e.g., memory cards).

2.1.3 loss of any, or damage to, programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data and/or removable storage media. Please note that SobieTech may opt to replace the System submitted for warranty services with a remanufactured product of equal quality, and, thus, any data stored by you on your original System may become permanently inaccessible to you.

2.1.4 consumable parts, i.e., parts that require periodic replacement during the normal course of the System’s use, including without limitation, projector batteries.

2.1.5 minor defects of LCD displays occurring in Systems equipped with LCD display technology, provided that there shall not be more than four (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be no more than one defective pixel in the central area of the display.

2.1.6 (a) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (b) to damage caused by use with another product; (c) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (d) to damage caused by operating the SobieTech Product outside SobieTech’s published guidelines;  (e) to an SobieTech Product that has been modified to alter functionality or capability without the written permission of SobieTech; or (f) if any serial number has been removed or defaced from the SobieTech Product.

2.2 Limitation and Disclaimer of Warranty

2.2.1 If you make a claim under this Limited Warranty, you are deemed to have agreed that repair, and (upon availability) replacement, as applicable, under the warranty services described herein, is your sole and exclusive remedy SobieTech or any of its corporate affiliates or parent companies with respect to any breach of the SobieTech Limited Warranty set forth herein.

3. Obtaining Warranty Service

To report any claims and/or to obtain warranty service, please refer to the contact information set out on your Warranty Card or visit www.sobietech.com.

LIMITED WARRANTY PERIOD AND TYPE

SLP Series Projectors:  12 months mail in or carry-in

Accessories: 12 months mail in or carry-in

  • Mail-in: Customer ships the unit to SobieTech customer service center. After the repair is complete, SobieTech ships the unit back to the customer.
  • Carry-in: Customer brings the unit to SobieTech customer service center. After the repair is complete, customer picks the unit up.

To benefit from SobieTech full product warranty, customers are recommended to register the product with us. For unregistered SobieTech products, we will have to use the date when we supplied the product(s) to our distributor/retailer/channel partners as the warranty’s valid from date which may be earlier than your actual product purchased date.

To register your product with us, please fill in the product registration form below.

About You:

Title*:
First Name*:
Last Name*:
Company Name (if applicable):
1st Line of Address*:
2nd Line of Address:
Town:
Postcode*:
Country*:
Email Address*:
Telephone No.:

About your product

Projector Model*:
Where did you purchase the projector from*:
If the projector was purchased from Amazon, please provide the Amazon order number:
When did you purchase the projector*:

We are sorry to hear you’re having trouble with your device. We provide a fast efficient warranty and faults procedure. Please fill out this form, and our Warranties Team will assist you directly.

Thank you!

Your Name (required)

Your Email (required)

Your Contact Phone Number (required)

The product you are having trouble with is

Where did you buy your product?

Your Order Number/Amazon Order ID:

Is the faulty product under warranty?

Please describe in detail the problem you are currently experiencing with your device.

Do you think a photo/screenshot can help us understand the problem better? If so, please upload it (you can upload gif/png/jpg/jpeg/pdf files up to 10MB here), thanks.

How do you want to return the product?

* You can return the product through post/courier by your own or we can arrange a courier collection from you. For under-warranty repairs, courier collection is free.

If you want us to collect the product from you, please give us the full collection address including post code below

If you want us to collect the product from you, please give us the dimension and weight (e.g. dimensions : 18.5cmx10.5cmx27cm, weight : 1.9Kg) of the package to be returned: